Booking & Cancellation Policy

Making a booking

K&S Nail Brighton is operated by Yiwen Huang, a sole trader, at 18 York Place, Brighton, BN1 4GU, United Kingdom. Use the Treatwell or Fresha links on our booking section. Check the treatment, price and appointment time before confirming. Keep the booking confirmation so you can refer to it if you need to make a change.

Changing or cancelling your appointment

For a Treatwell or Fresha booking, the cancellation, rescheduling, deposit, missed-appointment and refund conditions you confirmed when booking apply, subject to your statutory rights. To cancel or reschedule, first use the original platform or follow the instructions in your confirmation email. If you need help, email [email protected] with your booking reference and appointment time.

For appointments made directly with us on WhatsApp or in the salon, contact us directly to make changes. Platform terms do not automatically apply to direct bookings. Any cancellation or deposit conditions depend on what was made clear to you and agreed when you booked, subject to your statutory rights.

If we need to change an appointment

If the salon needs to change or cancel a booking, we will contact you about the options, including rearranging the appointment or dealing with any payment already made through the booking platform.

Your statutory rights

For bookings made online or at a distance, you may have a statutory right to cancel within 14 days of making the booking. If you expressly request that a treatment starts within that period and then cancel, you may have to pay a proportionate amount for services already provided, where the law allows. You may lose the cancellation right once the treatment is fully provided if you expressly agreed to it starting early and acknowledged that consequence. To exercise a statutory cancellation right, you can tell us clearly by post at the salon address above or by email to [email protected]. Include your name and enough detail to identify your booking. Your statutory rights take priority over any booking terms.